Privacy Policy

1. Who We Are

This website is operated by Burleigh Powder Coating, ABN 72 114 749 101, located at 3/35 Ern Harley Drive, Burleigh Heads, QLD 4220.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Residential or business address
• Details of your project or enquiry (including metal types, quantities, photos etc.)
• Any other information voluntarily provided via our contact forms or by phone/email
  
  

We may also collect non-personally identifiable data such as:

• IP address
• Web browser type and version
• Pages visited on our site
• Referral source (e.g. Google or social media)
• Device and operating system type
  
  

3. How We Collect Information

We collect your information in several ways, including when you:

• Submit an enquiry or quote request via our website
• Contact us by phone or email
• Visit our workshop
• Interact with us via social media or reviews
• Access our website through cookies and analytics tools
  
  

4. Why We Collect Your Information

We use your information to:

• Respond to your enquiries or provide quotes
• Deliver our services, such as powder coating, restoration, or pre-treatment
• Communicate project updates and provide service support
• Improve our website and service offerings
• Comply with legal obligations
  
  

We do not use your data for unsolicited marketing without consent.

5. Storage and Security

All personal information is stored securely, and we take reasonable steps to protect it from loss, misuse, unauthorised access, modification or disclosure. Some data may be stored using third-party systems (e.g. email servers, web hosting), but only with providers that comply with Australian privacy obligations.

6. Cookies and Tracking

We use cookies to analyse traffic and improve user experience. Cookies do not identify you personally, but they may link to information you’ve voluntarily submitted. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

7. Disclosure of Information

We only share your information when necessary:

• With trusted service providers (e.g. IT, hosting, freight partners)
• If required by law
• If you have consented to disclosure
  
  

We do not sell or rent your personal data to third parties.

8. Access and Correction

You may request access to personal information we hold about you, and request corrections where necessary. We will process such requests in accordance with the Privacy Act. Please email us at:
burleighpowdercoat@bigpond.com

9. Overseas Disclosure

While our business is based in Australia, certain data may be stored or processed using overseas cloud providers. All service providers we use must comply with Australian privacy law obligations.

10. Contact & Complaints

If you have questions about our privacy policy or believe we’ve breached your privacy rights, please contact:

Janice Landon – Privacy Officer
Email: burleighpowdercoat@bigpond.com
Postal: 3/35 Ern Harley Dr, Burleigh Heads, QLD 4220